Learn Customer Success and Get a Job with Pro

Join our first cohort of the future Customer Success Managers and land a job or get your money back.

Program Length

6-month self-paced online program

Mentors

Mentors from top companies

Community

Live Sessions & hands-on projects

Job

Get a job or your money back

Modern Remote Learning

Knowledge Officer Pro is a unique remote learning experience combining personalised learning paths in our app with remote expert-led sessions, mock interviews, hands-on projects, and one-on-one mentorship from leading professionals at top tech companies. We're here to help you learn effectively and land your dream job.

Our graduates work at top tech companies

GoogleVodafoneUniliverPWCIBMUdacity

Program Highlights

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160+ hours of online learning

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10 live learning sessions

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Bi-monthly mock interviews

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Hands-on projects & case studies

Mentor Icon

Bi-weekly mentor check-ins

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Job placement or money-back

Do you want to become a successful Customer Success manager? Register your interest now.

Register your interest now to find out more and access unique discounts.

Full Name:

Email:

Job Title:

Phone Number:

Learn Customer Success from the top industry experts

LeftRight
Expert
Emad Habib

Marketing, Sales & Growth Director

@ Chemi Pharm

Expert
Ahmed ElMaghraby

Sales Manager

@ Dell

Expert
Nour Taher

Co-Founder & CEO

@ intella

Expert
Samuel Rizk

Growth Director

@ Altibbi

Expert mentors from top companies

GoogleAppleOnfidoAmazonBookingTranferwiseMicrosoft

Top Skills You will Learn

Knowledge Officer Pro covers these essential topics in depth, equipping you with the top industry skills of Customer Success.

Customer Onboarding

Customer Journey Mapping

Customer Relationship Management

Customer Experience Management

Account Management

Job Opportunities

Learn the most in-demand skills in Customer Success and land your dream job with the help of our mentors, career advisors and partners.

Customer Success Manager

Customer Care Representative

Customer Service Team Lead

Customer Experience Manager

Customer Support Lead

Who is this program for?

This program is for you if you have/are:

- A minimum of 2 years of professional experience.
- A university degree in any field.
- Excellent communication & relationship building skills.
- A desire to transition into Customer Success or strengthen your existing skills.

Customer Success Manager

Customer Service Representative

Customer Support Lead

Business Manager

Call Center Team Lead

Administrative Specialist

How will you learn and progress?

Knowledge Officer Pro is designed to help you learn effectively from the best.
Here’s how we do it...

Duration

Weekly Objectives

We’ll structure your learning to keep you on track with objectives each week. Discuss them with your peers and learn with purpose.

Classroom

Remote Sessions

Learn in a remote classroom setting with an expert speaker covering topics in depth. Ask questions and participate as if you’re there.

Project

Hands-On Projects

Participate in individual and team-based hands-on projects. Learn through experience and expert feedback on your submissions.

Project

Mentor Check-Ins

Our experienced mentors are on hand for guaranteed calls every two weeks. Get tailored advice to enhance your career.

Project

Mock Interviews

Take a mock interview every two months to track your progress, test your skills, and prepare your self for real-world jobs.

Project

Tailored Job Opportunities

Receive job openings specific to your location and career level. Apply with a recommendation from us and we’ll help you through the process.

Guaranteed Job or Your Money Back

We find out what top companies require from Customer Success Managers and incorporate it into your learning, helping you match what they need. When you are ready, you can start applying for jobs through our dedicated career partners. If you don’t get hired within 6 months after graduating from the program, we guarantee your money back. Invest in your future now.

Our graduates work at top tech companies’

GoogleVodafoneUniliverPWCIBMUdacity

Industry Recognized Customer Success Manager Certificate

Get Certified from the Knowledge Officer Pro Program:

  • Tick SignLifetime access to Knowledge Officer's sessions
  • Tick SignLifetime access to Knowledge Officer's global Customer Success Manager community
  • Tick SignEvidence of learning & code verification available upon request
  • Tick SignCertificate easily shared across online platforms
Graduates certificate

Loved by hundreds of students worldwide

Our learners rate us 5/5 on Switchup

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The bootcamp boosted my career in a way I can't imagine, not only my career but also my way of thinking, knowledge, work skills and many more. I'm not a perfect student but a hard worker and those people will simply let you bring the best out of you. Thanks to all of the KO team.

Amr Mansour, Growth Marketer @ Tripdizer

Knowledge Officer is a professional learning tool that helped me achieve my career goals. The simple and organized platform provided a great learning experience. Talk about real-life examples with my mentors which all made for a really enjoyable and informative Bootcamp!

Karam Hawary, Product Manager @ Wuzzuf

Knowledge Officer provided me with the skills, knowledge, and network I needed to make the jump to Product Management. Thanks to them, I was able to land the product role I wanted, before even completing the bootcamp.

Ahmed El Agha, Product Designer @ The Fit Foundry

This Program came in a time where I was shifting careers from a more technical field to one that is directly related to Product Management. Being able to start this program before my new position gave me a lot of insight and helped me to prepare better for the new role I was about to tackle. I am very thankful for the opportunity and I am confident that it has and will continue to help me with my career path.

Reine Hanna, IMpact PM @ Medair

The KO program is designed to make sure you fully understand and practice all the concepts of Product Management. The constructive feedback on the assignments really focuses on making you better and the community always supports you and pushes you to keep going. Overall it was a great learning experience that is highly recommended!

Rim Mecherkany, Product Manager @ VineLab

What I liked the most about the program is that it doesn't help you learn engineering only, or UI only, or sales only; it helps you learn the whole process from scratch to launch. The checkpoints for sure are what I liked very much too, loved the graded and personalized feedback, and the case studies in the checkpoints were great, real, very modern, and very relatable.

Ahmed Ashour, Undergraduate- Electronics & Comm Engineering

The program really forced me to think out of the box that I was in. It forced me to think through some of the concepts that I would've taken for granted. I thought I knew it but now I know much better.

Alaa El Hariri, Software Developer @ Hedgeguard

It's hard to find the right track when you need to learn something new; Knowledge Officer gave me the exact knowledge I searched for, the program is well structured, the checkpoints are beneficial, and the most helping part in the program was the team. Highly recommended for anyone searching for the right track.

Ahmed El Zemrany, Full Stack Web Developer

From zero experience in the PM field to being the first in scoring, passing by impressive checkpoints feedback, is an embodiment of the meaning 'Zero to Hero' and shows how challenging it was for me, and how much knowledge I gained. So proud, and deeply grateful to the professional people behind this great experience.

Asmaa Elbassioni, Tech lead @ Triosuite

It was one of the effective online courses that I took. The checkpoints allow you to practice what you learned as a real experience and it becomes your reference to this learning part. I'm so grateful for this learning journey. Thank you so much for this experience!

Beshoy Ageeb, Undergraduate Mechatronics Engineer

Thank you Knowledge Officer team for an amazing and great experience. The course is delivered in different learning approaches, online and transformative learning. The team is very collaborative and supportive in a professional way. The product manager journey is very structured and the checkpoints are comprehensive with great articles and content from different resources with valuable mobile applications.

Ayman Metwally, Contracts and Supply chain Governance Manager

This program made a difference to me personally. It increased the experience I need to build a startup and made me learn to set criteria and study before taking steps. It will help me in my startup and help me shift to a Product Managment career fast.

Ali Ahmed, career accelerator plus graduate

It was a very special learning experience for me. Awesome team with great effort and support all the time. What I loved a lot is how practical it is to learn and move forward through the program phases.

Muhammad Zekry, Product Manager @ONEMENA

Frequently Asked Questions

It's simple
  • You are not at a total loss; there are online sessions, mentor check-ins, and program admins helping you every step of the way.
  • You are not learning at random; you're progressing on a learning path towards clear learning objectives, all created and validated by the world's top experts in their fields.
  • Your learning is not detached from the 'real world'; you are continually being mentored and assessed throughout the program by experts from the world's top companies.
You can apply by following the below process:
  • Application Form: Select the cohort you prefer and fill its corresponding application form. Within 2 weeks, a program admin will contact you to schedule the online screening interview.
  • Screening Interview: You will be having an online screening interview with the assigned Program Head to evaluate how well you meet the program requirements.
  • Acceptance Email: Within 2 weeks from the interview, you will receive an acceptance email at your email address of application. A payment link will be included in the email to collect the program fees. If you do not receive an acceptance email, you will receive a feedback email and we highly request you to check our other programs for better eligibility.
  • Welcome Email: Once the payment has been confirmed, you will receive a welcome email within one week of the program start, providing you with all the tools necessary to start the program successfully.
  • At all steps, there will be a program admin assisting you throughout the application process.

Ideal Knowledge Officer Pro candidates are professionals with 1-2+ years of working experience in their career goal of choice or any related career. The program is created for professionals who are interested in pursuing further career progression or making a career shift.

If you decide to cancel before we begin the service or within the first week of the beginning of your cohort, you will be able to receive full reimbursement. However, if you decide to cancel afterwards, the payments you have made will be under Knowledge Officer's purview to reimburse if you are not offered a full-time job within 12 months after the start date of the program. You can cancel your KO Pro subscription using this form.

Yes, you can. In fact, we expect you to invest an average of 8-10 hours weekly in your learning for best results. We offer the shortest and most efficient learning paths to help you achieve your career goals.

We're so confident that Knowledge Officer Pro will provide you with all the skills and experience necessary to secure a new job. When graduating from Knowledge Officer, we will provide you with two routes to getting a new job:
  • We will share your bio with a number of our partner companies who are regularly looking to hire.
  • We will provide you with all of the tools necessary to find a job on your own.
For more details, please check our Job Guarantee T&Cs.
To qualify for the job guarantee:
  • You must have graduated from a Knowledge Officer Pro program.
  • You must be actively looking for employment.
  • You must be at least 18 years old.
  • You must be legally able to work in your country of residence or in the country where you are seeking employment without the need for sponsorship.
  • You must be able to relocate within your country of residence or to move to any location in the country where you are seeking employment.
Currently, the countries covered by this job guarantee are Egypt, UK, and India.

We are committed to helping you get a job in your career goal of choice since the beginning of your KO Pro program. Our job guarantee lasts for six months after your graduation. If upon the expiry of this six-month period, you still cannot get a job, you will have a period of 14 days to submit your refund request and ask for your money back. In order for your refund request to be successful, we will require you to provide evidence that you have been actively seeking work over the job guarantee timeframe. For more details, please check our Job Guarantee T&Cs.

Register your interest now to supercharge your Customer Success career

To find out about the program fees and curriculum fill in this form:

Full Name:

Email:

Job Title:

Phone Number: