In this path, you'll learn what it means to be a customer success manager and how to manage the entire customer success process. You'll learn how to map your customers' journey, determine your customers' personas, and create onboarding experiences that make customers stick.
If you love working with customers and have strong communication skills, this program is for you. You can choose from three levels based on your prior knowledge, or you can take our on-boarding assessment to help understand your current level.
The path features 2 essential topics. Commit just 15 minutes a day to achieve your goal within 6 months.
Learn what customer success is and what it is not, and master the basic customer success principles and processes.
Learn how to build great long-term relationships with your customers and to leverage data to measure your customer success.
Knowledge Officer is a great resource for Customer Success Managers. It has useful modules that have been created to give you an in-depth understanding of what makes a successful Customer Success Manager. The content has been thoughtfully designed and the team looks for ways to update the modules which means you will have access to lots of useful information!
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Made to help you learn more quickly and effectively revise knowledge, Key Learnings are short, bite-size summaries curated and written by experts. There’s over 300 on a range of start-up, tech and career topics. The best way to learn on the go!
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