Customer Success

Customer Success Course

In this online course, you'll learn how to mobilize everyone to help the customer achieve their goals. Become a certified Customer Success Manager with Knowledge Officer today.

Path Objectives

In this path, you'll learn what it means to be a customer success manager and how to manage the entire customer success process. You'll learn how to map your customers' journey, determine your customers' personas, and create onboarding experiences that make customers stick.

Who can benefit from this path?

If you love working with customers and have strong communication skills, this program is for you. You can choose from three levels based on your prior knowledge, or you can take our on-boarding assessment to help understand your current level.

Key topics that make an impact

The path features 2 essential topics. Commit just 15 minutes a day to achieve your goal within 6 months.

Customer Success Fundamentals

Learn what customer success is and what it is not, and master the basic customer success principles and processes.

  • Understanding the Customer Success Manager Role
  • Customer Onboarding & Journey Mapping
  • Customer Success Principles
  • Customer Success Vs. Customer Support
14 hours

Customer Success Management

Learn how to build great long-term relationships with your customers and to leverage data to measure your customer success.

  • Customer Relationship Management
  • Customer Success Metrics
  • Building Your Customer Success Team
10.5 hours

Endorsed by Expert Customer Success Managers

Ben Swain

Customer Success Lead- Enterprise Accounts @ VideoMyJob

Shamiso Bowora

Customer Success Manager @ Fractal Labs

Get Started

Knowledge Officer is a great resource for Customer Success Managers. It has useful modules that have been created to give you an in-depth understanding of what makes a successful Customer Success Manager. The content has been thoughtfully designed and the team looks for ways to update the modules which means you will have access to lots of useful information!

- Shamiso Bowora, Customer Success Manager @ Fractal Labs

Personalised learning

We provide you with the best resources from the web and compile them into an e-based, self paced learning path that’s unique to your goals

Learning paths as unique as you are

Our algorithms create a learning path unique to you. They focus on the most important areas to improve your knowledge and ensure learning is targeted in the right place. Then we fill them with the best articles, resources and challenges the web has to offer.

Learn faster with 300+ Key Learnings

Made to help you learn more quickly and effectively revise knowledge, Key Learnings are short, bite-size summaries curated and written by experts. There’s over 300 on a range of start-up, tech and career topics. The best way to learn on the go!

Your personal career mentor

Need some advice? Unsure where your career’s going? Have an interview coming up? Book a call with us for 1-on-1 advice. Or let your in app mentor analyse your skills, direct your learning and find you job tailored opportunities.

Fill the gaps with Knowledge Exchange

Knowledge Exchange is where subject experts answer your startup and career questions. Ask unlimited questions to tailor your learning to help fill the gaps in your knowledge

Get Started

Online learning plans that suit you best

Choose the learning plan that best suits your career goals and time commitments.

Free Learning

Start learning with a customised learning path and curated resources

Start for free

  • Customised learning path (beginner level)
  • See tailored job opportunities
  • Articles, Key Learnings & Challenges
  • Ask limited questions in KO Exchange
  • Earn crystal points to purchase extra features

Learn more

Accelerator Pro

A structured learning experience delivered by world class mentors

£750 (6-month course)

  • Customised learning path (beginner, intermediate, and advanced levels)
  • See tailored job opportunities
  • Articles, Key Learnings & Challenges
  • Ask unlimited questions in KO Exchange
  • Earn crystal points to purchase extra features
  • Regular human graded learning assignments
  • Book mentor calls with tech company leaders
  • Certificate of completion
  • Mock interviews & hands on projects
  • Keep yourself on track with weekly objectives
  • Remote learning sessions & peer reviews
  • Guaranteed job or your money back

Apply Now
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